How long does it take to receive money? |
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The money is available within minutes of being loaded on the card. This is applicable even when the money is being sent from another country.
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How can I access my money? |
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The money can be accessed via ATMs, retail stores or internet anywhere Visa® / Master Card® is accepted.
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Can I go to any ATM to withdraw cash? |
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Yes, you can visit any ATM which accepts Visa® / Master Card®, for withdrawing your money.
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Can I to withdraw the whole amount in one withdrawal? |
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No, there are security limits set on your account. Please refer to your letter to know the exact limits. In India the withdrawal limit is Rs. 25,000 per day.
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Do I have access to money 24/7? |
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Yes, the money is available to you 24 hours a day, 7 days a week all through the year via any ATM.
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Are there any limitations on withdrawal? |
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The security limits on withdrawal are set based on the region in which the card is being used. Please refer to your introduction letter for this information.
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Can I use the card at any retail store? |
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Yes, this is a Visa® / Master Card®, and can be used at any retail store that accepts a Visa® / Master Card®.
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Can I use the card to purchase goods and services online? |
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Yes, you can use the card online if the online retailer accepts Visa® / Master Card®.
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After registration, how long would it take to receive the card? |
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It generally takes 7 to 10 business days to get the card, after the required documentation has been collected.
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Do I get discounts on all purchases? |
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There are discounts available for a Krores card holder. Please refer to you information packet for specific discounts.
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Can I use the card globally? |
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Yes, the card can be used globally. However, if you use the card outside your country, the bank may charge you foreign ATM usage charges.
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Can I send money to another Krores card? |
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Yes, we allow card to card transfers.
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Can I transfer money to my bank account? |
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Yes, you may transfer money from your card to your bank account (if your bank allows it).
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Are there any late fee charges? |
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This is a prepaid card and there are no late fee charges applicable.
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Will I receive any collection calls? |
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Since this is a prepaid card, overdrafts are not allowed. Therefore, you will not receive any collection calls.
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Do I need to have a credit history to qualify for this card? |
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No, we don't do any credit checks for issuing a card.
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Can I use my mobile to transfer money? |
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Yes, if you sign up for the mobile facility.
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Can I use this card to pay my bills? |
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Yes, if your vendor accepts Visa® / Master Card®, we can facilitate bill payments to them.
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What is the validity? |
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The card validity is published on the card. The cards usually come with a 2 year validity and can be renewed once expired
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Is my money safe? |
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The money is held in a bank account and can only be accessed by you via an ATM transaction by using your PIN (Personal Identification Number).
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What if my card is lost? |
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Please call our Customer Service number and we will block the card and send you your new one.
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What if I don't remember my pin number? |
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We will send you the new pin number via mail.
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