How long does it take to receive money?   The money is available within minutes of being loaded on the card. This is applicable even when the money is being sent from another country. How can I access my money?   The money can be accessed via ATMs, retail stores or internet anywhere Visa® / Master Card® is accepted. Can I go to any ATM to withdraw cash?   Yes, you can visit any ATM which accepts Visa® / Master Card®, for withdrawing your money. Can I to withdraw the whole amount in one withdrawal?   No, there are security limits set on your account. Please refer to your letter to know the exact limits. In India the withdrawal limit is Rs. 25,000 per day. Do I have access to money 24/7?   Yes, the money is available to you 24 hours a day, 7 days a week all through the year via any ATM. Are there any limitations on withdrawal?   The security limits on withdrawal are set based on the region in which the card is being used. Please refer to your introduction letter for this information. Can I use the card at any retail store?   Yes, this is a Visa® / Master Card®, and can be used at any retail store that accepts a Visa® / Master Card®. Can I use the card to purchase goods and services online?   Yes, you can use the card online if the online retailer accepts Visa® / Master Card®. After registration, how long would it take to receive the card?   It generally takes 7 to 10 business days to get the card, after the required documentation has been collected. Do I get discounts on all purchases?   There are discounts available for a Krores card holder. Please refer to you information packet for specific discounts. Can I use the card globally?   Yes, the card can be used globally. However, if you use the card outside your country, the bank may charge you foreign ATM usage charges. Can I send money to another Krores card?   Yes, we allow card to card transfers. Can I transfer money to my bank account?   Yes, you may transfer money from your card to your bank account (if your bank allows it). Are there any late fee charges?   This is a prepaid card and there are no late fee charges applicable. Will I receive any collection calls?   Since this is a prepaid card, overdrafts are not allowed. Therefore, you will not receive any collection calls. Do I need to have a credit history to qualify for this card?   No, we don't do any credit checks for issuing a card. Can I use my mobile to transfer money?   Yes, if you sign up for the mobile facility. Can I use this card to pay my bills?   Yes, if your vendor accepts Visa® / Master Card®, we can facilitate bill payments to them. What is the validity?   The card validity is published on the card. The cards usually come with a 2 year validity and can be renewed once expired Is my money safe?   The money is held in a bank account and can only be accessed by you via an ATM transaction by using your PIN (Personal Identification Number). What if my card is lost?   Please call our Customer Service number and we will block the card and send you your new one. What if I don't remember my pin number?   We will send you the new pin number via mail.